At Reevli, we care deeply about your privacy and are committed to being responsible stewards of any data you choose to share with us. If you have questions regarding how we collect, use, or safeguard your information, simply reach out — we will respond as soon as possible.
General Information
Reevli believes it is important for you to understand what types of information we collect, how we use it, and what may happen to that information when you use our website, Shopify app, integrations, or other related applications and resources (collectively, the “Service”).
This Privacy Policy explains Reevli’s policies and procedures regarding the collection, use, and disclosure of personal information in connection with the Service. By accessing or using the Service, you consent to the practices described in this Privacy Policy. This Privacy Policy is incorporated into our Terms & Conditions, which govern your use of the Reevli Service.
Your use of the Service and any data you provide through it is subject to the terms below and the Terms & Conditions.
What You Will Find in This Privacy Policy
- How we collect information about you
- How we use or share information about you
- How we safeguard your information
- Your rights and options related to your personal data
- Other important information related to data handling and compliance
1. Collection of Information
We collect information about you in a variety of ways when you use the Reevli Service. Reevli will be the controller of your personal data processed in connection with the Service, and can be contacted through the channels listed at the end of this policy.
1.1 Registration
To use certain features, you must complete the registration process through Shopify. During registration, you may be required to provide certain categories of information, including:
- Name
- Email address
- Business information
- Shopify store information
- Social media integrations (Facebook, Instagram, TikTok, YouTube)
- Password or authentication token(s)
- Account role or user type
We may also collect additional information depending on the integrations you connect.
1.2 Social Media Integration Data
Because Reevli connects directly to your social media accounts to sync content, we may collect:
- Public video metadata
- Post IDs, reel IDs, and video URLs
- Media thumbnails
- Engagement metrics (if provided by platforms)
- Access tokens or API permissions
- Account ID or profile data provided by each platform
We do not collect private messages, private account data, or login credentials.
1.3 Optional Information
At various points during your use of the Service, you may choose to provide additional information, such as:
- Content display preferences
- Custom tagging and categorization
- Voluntary feedback or surveys
- Comments or shared posts inside the platform
This information is optional and only used to improve your experience.
1.4 Passive Collection of Information
Reevli automatically collects certain technical and usage information to improve performance, reliability, and user experience. This may include:
- IP address
- Device ID
- Browser type and capabilities
- Operating system
- Date and time of access
- Referring URLs
- Pages viewed, links clicked, and user interactions
- Performance metrics
- Error logs
We may also use tracking pixels, cookies, and analytics tools to understand usage patterns and improve the Service.
If you register or identify yourself within the Service, passive information may be connected to your user profile to improve personalization and product relevance.
2. ARCO Rights (Access, Rectification, Cancellation, Opposition)
You have the right to:
- Access the personal information we hold about you
- Rectify inaccurate or outdated information
- Cancel or request deletion of information when appropriate
- Oppose certain uses of your personal data
To exercise any ARCO rights, contact us at:
📩 support@reevli.app
We may request verification of identity before processing a request.
3. Revoking Consent
You may revoke consent for our use of your personal information at any time by contacting:
📩 support@reevli.app
However, revoking consent may limit or disable your ability to use the Reevli Service, as certain data is required for core functionality.
4. Limiting Use or Disclosure of Personal Information
You may request that we limit certain uses of your personal information by emailing:
📩 support@reevli.app
Requests must come from authorized representatives of the account.
5. Collection of Information From Minors
The Reevli Service is intended for general business use and not for individuals under the age of 16.
We do not knowingly collect personal information from children under 16. If you believe a minor has provided information, please contact us so we can remove it.
6. Cookies Policy and Other Technologies
6.1 What Are Cookies?
Cookies are small data files stored on your device that help websites remember preferences and improve user experience.
6.2 Cookies & Technologies Used by Reevli
Reevli uses:
- Performance cookies – monitor app and website performance
- Preference cookies – remember settings and configurations
- Analytics cookies – help understand user behavior
- API tracking identifiers – required to sync with third-party platforms
- Pixel tags & tracking pixels – analyze interactions and optimize user experience
6.3 Purpose of Cookies
We use cookies to:
- Identify logged-in users
- Improve performance and stability
- Track content syncing behavior
- Diagnose bugs and technical issues
- Understand user preferences
- Customize and improve the Service
6.4 Information Stored in Cookies
Cookies may store:
- Device type
- Browser type
- IP address
- Pages viewed
- Login/session identifiers
- User preferences
6.5 How to Disable Cookies
You can disable cookies through your browser settings, but doing so may affect functionality or experience.
7. Use and Sharing of Information
Reevli will not knowingly share or transfer your personal information except as described in this Privacy Policy.
We may use your information to:
- Provide and operate the Service
- Personalize your dashboard
- Sync and display social media content
- Improve product experience
- Perform analytics and optimization
- Maintain security
- Communicate necessary updates
7.1 Third-Party Service Providers
We may share necessary information with vendors such as:
- Cloud hosting providers
- Analytics platforms
- Email delivery services
- Customer support tools
These providers are authorized to use personal information only as required to perform services on our behalf.
7.2 Legal Requirements
We may disclose your information without consent if required by law, subpoena, or regulatory mandate.
7.3 Business Transfers
If Reevli is acquired or merged, your data may be transferred to the successor entity. All data would still be protected under this policy.
8. Data Storage Duration
Reevli stores your information only as long as necessary to:
- Provide our services
- Maintain compliance with legal or tax requirements
- Support audit logs
- Maintain platform integrity
Requests for deletion will be honored unless retention is legally required.
9. Security
We use administrative, technical, and physical safeguards to protect your data, including:
- Encrypted data transfer
- Secure server environments
- Firewalls
- Access controls
- Employee confidentiality training
While we work hard to protect your data, no system can be 100% secure.
10. Access and Updating of Information
You may request access to, correction of, or deletion of personal information by contacting us (see contact details below). We may verify identity before honoring requests.
11. Your Legal Rights (GDPR, CCPA & Others)
Depending on your location, you may have rights including:
- Access
- Rectification
- Deletion
- Restriction
- Objection
- Data portability
Requests will be responded to within 30 days.
EU residents additionally may lodge complaints with their local Data Protection Authority.
12. Other Provisions
- By using the Service, you accept this Privacy Policy.
- We may update this Privacy Policy at any time and will post revisions on our website or within the app.
- Using Reevli may involve the transfer of data across international borders including the U.S.
- This Policy applies only to information collected through Reevli; external linked websites are governed by their own policies.
If any provision in this Policy conflicts with applicable privacy laws, the applicable law will prevail.
Your privacy matters to us.
If you have any questions, concerns, or requests, please contact us at:
📩 support@reevli.app

